We partner with pharma, biotech, and medical device companies to design and implement programs that provide on-demand product information to patients, caretakers, and health care professionals.
Guided by deep industry knowledge, well-defined processes, and a strong commitment to quality, Diligent’s Medical Information Specialists will expertly answer questions and handle requests from the people who use, prescribe, or support your products.
Our Specialists are highly trained on the regulatory aspects of communicating with customers and consumers, including recognizing and documenting Adverse Events and Product Quality Complaints.
Diligent’s nimble and highly-integrated technology allows for communication via multiple channels, including phone, online fax, chat, email, video, text messaging, and social media.
Self-service portals designed for health care professionals provide 24/7 access to information and track the actionable data they find most important.
Pre-printed material and customized communications can be shared during or after the contact as needed—either electronically or as a hardcopy.
CONTACT US FOR MORE INFORMATION OR TO SCHEDULE A SITE VISIT