Supported by innovative technology and guided by deep industry knowledge, well-defined processes, and a strong commitment to quality, Specialists who staff Diligent’s Medical Information contact center expertly answer questions and handle requests from the people who use, prescribe, or support our clients’ products.
- Pharmaceutical Medical Information services provided by highly-trained healthcare professionals, including nurses and PharmDs.
- Communication via multiple channels: phone, online fax, webchat, email, video, text messaging, digital patient engagement platforms, and social media.
- Validated cloud-based CRMs integrated with a broader Medical Affairs platform captures reportable and actionable data.
- Self-service HCP engagement platforms provide health care professionals 24/7 access to information.
- Version-controlled response letters and other informational material shared as appropriate—either electronically or in hardcopy.