HUB services provide patients with a single point of contact for complex treatment protocols or those that require additional support to be successful. Diligent offers a full suite of reimbursement support services to drug manufacturers and medical device companies, including:
- Patient Intake/Onboarding. Initiation of intake service via phone, fax, or online tools.
- Verification of Benefits. Data provided during the intake process is used to verify patient eligibility for the prescribed therapy.
- Prior Authorization. Facilitating the validation of medical necessity to qualify the patient for coverage.
- Appeals. Helping patients and HCPs with the appeal process in the event of a Prior Authorization denial.”
- Copayment Assistance. Coordinating access to copayment assistance offered by the manufacturer to help with the cost of therapy.
- Patient Assistance Programs. Facilitating access to manufacturer-sponsored Patient Assistance Programs that provide therapy at low or no cost.