Commercial Services

Patient Engagement Solutions

In collaboration with our clients, we create and implement multi-faceted, multi-channel patient engagement solutions designed to educate and support, leading to better health outcomes.

At Diligent, all patient engagement strategies are unique, customized to the goals of our clients and the patients they serve. We have expertise in all components of an effective solution, including:

  • Disease state education
  • Medication education and support
  • Understanding and coping with side effects
  • Therapy support for new patients through scheduled calls with nurses
  • Patient counseling and behavior modification
  • Hospital pre-admission and post-discharge communication, including refill reminders

These programs serve patient populations from ultra-rare diseases to large chronic illnesses, and our clients seek solutions that are economical as well as effective. The well-planned use of technology helps to achieve this goal. It begins with the establishment of multiple communication channels, including phone, text messaging, email, webchat, digital patient engagement platforms, and video.

The real value comes with developing a technology strategy that is both clever and adaptable. Depending on the patient demographic, the stage of their treatment journey, and the specific type of patient engagement service being provided, specific communication channels can take on added relevance.

For example:

  • Text messaging is often preferred by patients who have a simple question but limited time.
  • Email is an efficient way for Specialists to share educational or support material.
  • Video calls are the perfect communication channel when sight and sound are both important.

The key is for the program to be designed so that patients and Specialists can easily pivot from one channel to another as relationships are being created and maintained—so that the right technology can be used at the right time to deliver the right message.

Patient engagement solutions also serve as a strategy for HCP engagement. HCPs are typically highly receptive to these types of programs, as they improve adherence and provide a highly-trained, knowledgeable source of information for patient inquiries.

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