In collaboration with our clients, we create and implement multi-faceted, multi-channel patient engagement strategies designed to educate and support, leading to better health outcomes. Patient Engagement programs are typically staffed by nurses and health care professionals with counseling experience.
At Diligent, every patient engagement program is unique, customized to the goals of our clients and the patients they serve. We have expertise in all components of an effective solution, including:
- Disease state education
- Medication education and support
- Understanding and coping with side effects
- Therapy support for new patients through scheduled calls with nurses
- Patient counseling and behavior modification
- Hospital pre-admission and post-discharge communication, including refill reminders